24/7 Response

SMGI defines response as the reaction of an organization to a specific event or situation which in turn affects or may affect an aspect of their operations in an unanticipated way. SMGI believes that a prompt response is the key to addressing security risks that organizations face in today’s business environment.

Risk can appear in many forms: political instability in lucrative foreign markets; competitors who attempt to gather an organization's proprietary information; a disgruntled employee scheduled for termination; unexplained shrinkage occurring within the production chain; or problems with implementation of regulatory compliance. SMGI believes that every solution begins with an immediate and rapid response.

SMGI’s Operations Doctrine begins with the ability to assess the facts of a crisis or situation immediately. That focus is reflected throughout the SMGI organization, from the corporate chain of communications to a redundant first-rate communications system in the field.